Shipping policy

Deliveries and delivery of dangerous goods

The customer can see the available delivery options, prices and select the desired delivery method at checkout. After a completed purchase, an order confirmation is sent to the customer. The customer must read through and check that all information is correct. When the order is ready for delivery from our warehouse, another delivery confirmation with a tracking number is sent to the customer at the email address entered at the checkout. If the customer entered the wrong delivery address when ordering, the delivery may be delayed, incorrect or lead to an auto-return. The customer is responsible for the delivery address being correct when ordering. If the customer chooses for the post office to deliver the package outside their door, we ask the customer to keep in mind that "the customer is responsible for the package after it has been delivered".

Midohairandbeauty's endeavor is to always have our products in stock and deliver them as quickly as we can within the specified time frames. But the customer must bear in mind that there may be delays and longer delivery times due to, high seasons such as long weekends, Christmas etc. If the product ordered is unavailable or out of stock, it will be clearly stated both on the product page and in the checkout. Midohairandbeauty makes sure to contact the customer if some of the customer's products cannot be delivered on time. If we at Midohairandbeauty delivers a package and it has not arrived within 14 days from the order date, the customer must contact us by email so that we can resolve the situation, alternatively cancel the purchase if the package has not been received after two weeks.

Standard delivery time is 3-5 working days.

Express delivery time is 1-3 working days.

International standard delivery time is 7-10 working days.

International express delivery time is 4-7 working days.

NOTE: There may be changes in delivery times in connection with holidays.

For orders of our custom-made Luxury Raw Vietnamese wigs, the delivery time is between 14-21 working days. The customer can always contact info@midohairandbeauty.com with questions regarding our Luxury Raw Vietnamese Hair before placing an order.

After the order is sent out to the customer, it must be triggered within 14 days. If the package is not picked up after 14 days, the package will be returned to us and the customer will be charged for both the shipping cost and the returning shipping cost. When ordering with free standard shipping, the customer must only be charged for the returned shipping cost.

In any event of any changes in the order or cancellation of the order, the customer must contact Midohairandbeauty at info.midohairandbeauty.com or our customer service number 0767105737. Please note that an additional cost may be added for this purpose, for example if it concerns a price difference or if the product has already arrived.

DELIVERY OF DANGEROUS GOODS

Some of Midohairandbeauty's products such as glue, glue removers for hair extensions and wigs are classified as dangerous goods as they contain flammable substances and are therefore subject to special delivery restrictions. The delivery of these products takes place with "Mypack Home", where the product is delivered to the customer's home. The package is picked up on presentation of identification. If the customer misses a pick-up, she can pick up the package at the nearest service point or book a new home delivery at extra cost. When exchanging or returning dangerous goods, i.e. glue, remover, etc. The customer must take into account the special transport requirements that exist and follow them.